Medical services and contacts with client hospitals
Our physicians participate in patient care by giving opinions and answers about the patient samples tested in the Blood Service laboratory. They also support hospitals during on-call times via telephone consultations on issues such as blood transfusions.
Smoothly functioning of the blood service chain requires good communication between the hospital’s blood centre, wards and the Blood Service. The network of contact persons in the blood service chain brings these parties together, supporting collaboration. The network consists of healthcare professionals involved in blood transfusion treatments extensively from all university and central hospitals. Our contact channels include an annual negotiation day, the network’s newsletter, and a variety of questionnaires and surveys.
We arranged six training days at the Blood Service and several training events at customers’ premises. In addition, physicians and other experts gave over 20 other training lectures.
We regularly measure our clients’ satisfaction by means of surveys. The 2018 client survey was targeted at blood product clients: both the blood centres and the clinicians using the blood products. Clients’ trust in Blood Service products and services continues to be excellent. On a scale of 4 to 10, the average score was 9.3 (very good). Hospitals particularly appreciate the 24/7 availability of help in problem situations and the Blood Service’s training portfolio.