Medical services and contacts with client hospitals

Medical services and contacts with client hospitals

Our physicians participate in patient care by giving opinions and answering questions about the patient samples tested in the Blood Service laboratory. They also support hospitals during on-call times via telephone consultations on issues such as blood transfusions. Our contact network consists of healthcare professionals involved in blood transfusion treatments from all university and central hospitals.

We regularly measure our hospital clients’ satisfaction by means of surveys. The 2020 client survey was targeted at blood product clients. In the survey carried out in November, they gave the Blood Service an excellent overall score of 9.4 on a scale from 4 to 10. The pandemic and the introduction of a new enterprise resource planning system did not affect the result, which was as good as in the previous year.

Meeting blood unit clients, communicating actively with clients and reporting on the use of blood products are important aspects of managing the blood service chain.

In 2020, we also organised four training events for healthcare professionals. We continued our cooperation with the National Institute for Health and Welfare to set up a national blood transfusion register within the Kanta service. We prepared electronic haemovigilance communications with the Finnish Medicines Agency. We also produced an assessment report on the microbial safety of platelet products and ways to improve it.

Due to the coronavirus epidemic, many countries began investigating the use of plasma from recovered patients in treatment, encouraged by the European Commission. We participated in clinical research in Finland by collecting plasma from recovered volunteers for research purposes.

Watch the video: The Journey of blood

Clients’ trust in Blood Service products and services continues to be excellent.